Enterprise Commitment
Service Level Agreement (SLA)
Our strict operational uptime, menu loading latency, and 24/7 technical support benchmarks for TableMenu.in dining software.
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99.9% Uptime
Guaranteed cloud infrastructure availability across dining tables and KDS monitors.
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< 1.2s Menu Scan
Ultra-fast QR code menu rendering optimized for mobile browser performance.
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24/7 Support
Dedicated assistance for waitstaff, kitchen runners, and restaurant managers.
Planned Maintenance & Outage Protocol
System maintenance operations are scheduled exclusively during off-peak hours (between 2:00 AM and 4:00 AM IST) with 48 hours prior notification sent to all active restaurant accounts.
Incident Response Times
- Critical (KDS / Menu Outage): Response within < 15 minutes.
- Major (Table Ordering Glitch): Response within < 1 hour.
- Minor (General Enquiries): Response within < 4 hours.
Need Priority SLA Support?
Pro Enterprise outlets receive dedicated account management.