Refund & Cancellation Policy
Last Updated: July 2026. Official terms governing subscription cancellations and refund eligibility for TableMenu.in dining software.
24-Hour Pre-Setup Money-Back Guarantee
Full 100% refund eligible within 24 hours prior to account setup & menu onboarding approval!
We understand restaurant setup needs precision. If you register for any active paid plan (Starter, Growth, or Pro Enterprise) and request cancellation within 24 hours of payment and before your restaurant profile/QR setup is officially approved by our onboarding team, you are entitled to an immediate 100% full refund with zero cancellation charges.
1. Eligibility & Conditions for Refund
- Pre-Approval Window: Requests submitted within 24 hours of transaction and prior to final restaurant account verification/setup approval receive 100% refund.
- Post-Setup Active Usage: Once custom QR menus are generated and account setup is approved, standard monthly or annual subscription fees become non-refundable for that billing cycle.
- Trial Period: Demo accounts and free trial sessions carry ₹0 cost and do not require refund requests.
2. How to Submit a Refund Claim
To request a cancellation and refund, please follow these simple steps:
- Email our billing department at info@hotelmenu.in or support@tablemenu.in.
- Include your Restaurant Name, Registered Email, Order/Transaction ID, and reason for cancellation.
- Our support team will verify timestamp eligibility within 2 hours.
3. Refund Disbursement & Timeline
Approved refunds are credited back directly to the original payment source (UPI, Debit/Credit Card, NetBanking, or Bank Transfer) within 5 to 7 business days depending on your banking institution.
Have Billing Questions?
Our support specialists in Bhopal, MP are available 24/7 to assist you.